Our Store Detectives & Retail Security Guards are trained to the highest levels, enabling them to deal with any situation which may arise during the course of the day. Their training covers topics such as customer care and social skills, fire safety, health and safety, dealing with incidents and emergencies, communication and reporting, as well as retail duties, patrolling, searching, crowd control and use of technology.

The presence of our retail security guards, smartly dressed in the company uniform (or the customers uniform of choice), works as a crucial deterrent, warning off any would-be thieves. Customers also feel safer knowing there are retail security guards on duty while they shop, thus boosting confidence in the store. Undercover store detectives play a vital role in combating shop-lifting, especially in larger stores, and our store detectives can also complete in-store loss prevention checks, helping to further reduce losses to the customers hard-earned profits.

One of our security consultants will visit your premises for an initial site inspection and a report will be drawn up, identifying any health and safety and security risks. Assignment instructions will then be formulated in consultation with the customer, and the retail security guard or store detective will be given on-site training using these instructions. The assignment instructions will give details of the location and description of the property, the agreed means of access, emergency procedures and communications, frequency of calls to the Control Room, record keeping, etc. thus ensuring a smooth, efficient service. Our Retail Security Guards and Store Detectives carry mobile radios as well as mobile phones, and will report in to the control room every hour.

We continually review the requirements of our customer and adapt to meet those needs, thus providing a flexible service, tailor-made to suit.